Patient Portal

The OECP Patient - Frequently Asked Questions - page is designed to provide clear answers to common questions patients may have after receiving care. This resource is intended to help patients better understand billing statements, medical record requests, emergency department processes, and important patient rights.

Below, you will find helpful information related to billing, records access, what to expect during an emergency department visit, and when to seek emergency care. Our goal is to make post-visit information easier to access, easier to understand, and readily available when you need it.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.

Billing

Why did I receive a separate bill from SECP?

How do I pay my bill?

Who do I contact with billing questions?

Does SECP accept insurance?

Why did I receive a separate bill from SECP?

How do I pay my bill?

Who do I contact with billing questions?

Does SECP accept insurance?

Medical Records

How do I request my medical records?

How long does a medical record request take?

Who maintains my hospital records?

How do I request my medical records?

How long does a medical record request take?

Who maintains my hospital records?

Emergency Department Visit

What happens during an Emergency Department visit?

Why are some patients seen before others?

Will I receive discharge instructions?

What happens during an Emergency Department visit?

Why are some patients seen before others?

Will I receive discharge instructions?

Emergency Department or Urgent Care?

When should I go to the Emergency Department?

Can I still go to the Emergency Department if Urgent Care may treat it?

What is the difference between the Emergency Department and Urgent Care?

When should I go to the Emergency Department?

Can I still go to the Emergency Department if Urgent Care may treat it?

What is the difference between the Emergency Department and Urgent Care?

Patient Rights

Can I be turned away if I do not have insurance?

Do I need to pay before being seen?

Can I request an interpreter?

Can I be turned away if I do not have insurance?

Do I need to pay before being seen?

Can I request an interpreter?